Shipping & Exchange Policy

Last updated: 12/9/2026

At [Your Store Name], we want every order to arrive safely and meet your expectations. Please review our shipping and exchange policy before placing your order.

Shipping

We aim to process orders as quickly as possible. Orders are generally prepared for dispatch within 3-5 business days.

Delivery times may vary depending on your location, the product purchased, and the shipping provider. Once your order has been dispatched, you will receive tracking information where available.

Please ensure that your delivery address is accurate and complete. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Change-of-Mind Purchases

We do not offer refunds or exchanges for change-of-mind purchases, incorrect product selection, or a change in personal preference, except where required by Australian Consumer Law.

Please carefully review your order before completing your purchase.

Damaged or Faulty Products

If your product arrives damaged, faulty, or significantly different from its description, please contact us as soon as possible.

To request an exchange, please contact us within 14 days of receiving your order and include:

• Your order number

• A description of the issue

• Clear photographs or video showing the damage or fault

• Any other information we may reasonably need to assess the issue

After reviewing your request, we will advise you of the next steps. Where appropriate, we may provide a replacement product or another remedy required by Australian Consumer Law.

Please do not return an item before receiving instructions from our customer support team.

Exchanges

Approved exchanges are subject to product availability. If the same product is unavailable, we will contact you to discuss an appropriate alternative or other available remedy.

Products must not be intentionally damaged, misused, or altered.

Contact Us

If you have any questions about shipping, damaged products, or exchanges, please contact us.

We appreciate your support and are committed to providing a positive shopping experience.