Return Policy
Return Policy
Last updated: September 2026
At Spoil My Pet, we want you and your furry family to be completely happy with every purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
For hygiene reasons, we are unable to accept returns on used pet grooming products, opened food items, or personalised products.
How to Request a Return
- Contact us via our Contact page within 30 days of receiving your order.
- Include your order number and reason for return.
- We'll respond within 2 business days with return instructions.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable. If your order qualified for free shipping, a standard shipping fee may be deducted from your refund.
Exchanges
If you'd like to exchange an item for a different size or variant, please contact us and we'll do our best to accommodate your request, subject to stock availability.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We'll arrange a replacement or full refund at no cost to you.
Questions?
If you have any questions about our return policy, please get in touch — we're happy to help.